Build a Ticket Management System for an IT service provider

Abstract

There are many companies providing IT service, each system will have support service. From the perspective of requesters, support service needs to be fast and help them to keep track on sent tickets from creation to completion. From the perspective of business, they want to trace all requesters’ problems, transfer fast, fully and correctly information when assigning to technicians.This system can meet current situation and requirement of IT service providers’ business.