KNOWLEDGE MANAGEMENT IN INFORMATION TECHNOLOGY PROJECTS IN VIETNAM

Abstract

Knowledge management in the explosive digital information today is one of the things of particular concern for organizations, businesses in general, and in information technology businesses in particular. In Vietnam, knowledge management has begun to be focused in large enterprises, large projects that have activities associated with foreign organizations. However, it still has a classicalization, not fully promoting the capacity of it. The implementation of knowledge management in IT projects in Vietnam is not worth as the role. While the majority of IT enterprises in Vietnam are small and medium scale. This is a potential risk area for personnel change, especially key personnel. On the other hand, projects that do not have knowledge management, implementation experiences, and potential risks when implementing a similar project will be repeated many times. This study will clarify the current status of knowledge management in information technology projects in Vietnam, highlighting the need for a suitable knowledge management model for IT projects in Vietnam. Based on the selection of the popular knowledge management model in the world. Otherwise, in order to write this thessis, I interviewed 40 IT experts involved in KM strategies for IT organizations across VIETNAM to obtain data, based on their experiences and expertise on projects, which were then, analyzed using content analysis. The surveys of 48 IT Projects in Vietnam which running in the year of 2015 and 2016. The output from the analysis yielded variables and working hypotheses which were tested through the questionnaire survey. Further data were obtained from 50 survey respondents who have been mostly involved in KM initiatives for IT organizations across VIETNAM. The research contributes to recommend the model of knowledge management in IT projects in Vietnam.