RESEARCH ON FACTORS AFFECTING FPT STUDENT’S INTENTION TO USE E-PAYMENT

Abstract

Electronic payment has been increasingly popular. This research attempts to determine the crucial elements affecting FPT students' intention to use electronic payments. The authors developed a model consisting of six factors for investigation. To analyze the data, the authors utilized approaches for both qualitative and quantitative analysis. After the analysis, the results revealed that all six factor groups wereretained and showed varying degrees of impact on the intention to use electronic payments. The research findings revealed that Support Policies had the most significant impact on the intention to use electronic payments, while Social Influencehad the least influence. Furthermore, the study proposed several suggestions for companies and service providers to enhance the safety, security, and convenience of electronic payments, thereby encouraging its adoption among different user groups.