Social-psychology mechanism of trust that drives sustainable outsourcing relationships among manufacturing companies in Vietnam

Abstract

Outsourcing development has become an indispensable part of the global manufacturing landscape, particularly in rapidly developing and globally integrated economies such as Vietnam. This is a significant trend in the supply chain management sector, enabling manufacturing companies to leverage external resources to enhance efficiency and gain competitive advantages. Researchers in the field of supply chain management and outsourcing relationships have shown interest in this topic for many years. However, a few studies have clearly identified the social psychological mechanisms of trust that contribute to the sustainability of outsourcing relationships among manufacturing companies in Vietnam. Thus, in this study, we delve into analyzing the social psychological mechanisms that form the basis for establishing and maintaining trust in outsourcing relationships. The specific objective is to investigate how trust contributes to sustainability in manufacturing outsourcing relationships in Vietnam. We apply quantitative methods, utilizing SPSS, including survey sampling and data collection from various manufacturing companies and outsourcing partners operating in Vietnam. With 220 responses from business representatives, the study is shaped by factors such as social psychological mechanisms influencing trust activities, including relational communication and relationship atmosphere. Our findings indicate about the multidimensional trust framework in this study provides valuable insights for those seeking to establish and maintain successful sustainable outsourcing partnerships. Trust not only enhances performance and operational efficiency but also promotes long-term sustainability in outsourcing relationships, facilitating cooperative behaviors and minimizing non-cooperative behaviors. Furthermore, the results of this research reveal the impact of trust on sustainable outsourcing relationships, leading to both cooperative and non-cooperative behaviors among manufacturing companies in Vietnam. Therefore, this study contributes to a deeper understanding of the social psychological mechanisms of trust that drive sustainable outsourcing relationships in the context of Vietnamese manufacturing companies.